Refund & Return Policy

Last updated: July 2026

1. Return Eligibility

We accept returns/replacements in the following cases:

• Product received is damaged during transit
• Wrong product delivered
• Product quality does not match specifications
• Sealed, unopened product within 7 days of delivery

2. Non-Returnable Items

• Opened or used products (unless quality issue)
• Products returned after 7 days of delivery
• Custom/private label orders
• Bulk orders (handled case-by-case)

3. Refund Process

• Contact us within 48 hours of receiving the product with photos/details.
• Our team will review and approve/reject the return request within 2 business days.
• If approved, refund will be processed within 5-7 business days to the original payment method.

4. Bulk Order Returns

For bulk orders, returns are handled on a case-by-case basis. If the product does not meet agreed specifications (as per COA), we will arrange replacement or refund after quality verification.

5. Cancellation

• Orders can be cancelled before dispatch for a full refund.
• Once shipped, cancellation is not possible — please follow the return process.

6. Contact

For refund/return requests:
Email: info@powderbrand.com
Phone: +91 XXXXX XXXXX